FAQ

TogetheRelay FAQ

How It Works

  • How do automatic/Verified activity results get generated?

    1. Record with a compatible device – cannot use Movescount! Must use Suunto App
    2. Must start & end at the official locations (don’t start early or drive away without stopping)
    3. Have GPS lock at the start and end of race to ensure coordinates are captures
    4. Watch must be one continuous activity, and must be started at start location and ended at end location
    5. Segments have an official distance and elevation: these will be awarded for valid attempts, the time will be taken from the watch or manual upload

  • How do my results reach the Leaderboard?

    Two options. Both are free, and you can use either, or mix both:

    1. Automatic sync (“Verified”), using GPS device, through PWR Lab Training App
    2. Manual submission of your results (honor system), no GPS needed

    The difference between the two is explained here

  • Official Rules

  • I signed up after the event started, which results can be counted?

    Whether you are using automatic results or manual entries, only activities on or after the date you registered will count. Think about your time of registration as the time you cross the starting line: anything recorded before that cannot be counted, as you were not participating yet!

  • Sync Results Automatically with PWR Lab

  • Do I need a GPS device to participate?

    No! We have partnered with PWR Lab to provide you with automated tracking through compatible devices (Garmin, Polar and Suunto), but also the ability to manually enter your results and track your progress.

    All awards will be based on GPS tracking only.

    PRO TIP: If you do not have a supported GPS device, but carry a phone while you run, you can download the free Suunto App and use their built in GPS activity recorder to sync with PWR Lab. (Strava is not compatible)

  • What is PWR Lab?

    1. PWR Lab is a running analytics company created to help runners avoid training injuries by connecting big data with sport science. The platform helps runners of any level predict risk, prevent injury, and perform optimally.

      You’re eligible to redeem a free trial on their platform – no credit card info needed, no obligation, no risk – which begins when you create your account.

      For more information on PWR Lab check out their FAQ, or YouTube Channel for tutorial videos.

  • How do I sync a device with PWR Lab?

    1. PWR Lab will guide you through the process of linking a compatible device during initial sign-up. You can also reference this video for help in linking a device.

  • What activity types will count? Walking, hiking, cardio, steps?

    1. Only activities recorded specifically as a running activity will be imported, analyzed, and verified for the leaderboard. If you want to include walks, hikes, steps, or anything else you can either record them as runs, or use the manual upload to account for that mileage.

  • What about treadmill runs?

    1. When in doubt, you can always upload treadmill results using manual entry. But some watches also support Treadmill modes that are compatible with PWR Lab:
    2. Many newer GPS watches have the option to “Calibrate Distance” after completing a treadmill run. On a Garmin, record the activity specifically as a treadmill run. After stopping the watch – but before saving the activity – scroll down to “Calibrate and Save”, and enter the total distance displayed on the treadmill.
    3. If you record the run and save it without calibrating / adjusting the distance, then it is likely to be very inaccurate. Also note that if you run on a treadmill without selecting a specific treadmill mode, then the distance calculated using GPS will be very small (close to 0), because you’re not moving away from the treadmill.
    4. Note that adjusting the distance in Garmin Connect after you have saved & submitted the activity will not change the data that is sent to PWR Lab or the leaderboard. Resources:
    5. https://www8.garmin.com/manuals/webhelp/forerunner645/EN-US/GUID-86541696-B60E-44BC-9A46-4349C86A1CD8.html
    6. https://www.youtube.com/watch?v=m8Cbar_6hwI

  • Manually Upload Results

  • How do I manually upload results?

    1. Use the manual upload tool to record any activities for this event. You will need your bib number and the email address that you used for registration in order to access the upload tool.

  • How do I view / edit my manual entries?

    1. Use the manual upload tool to see a list of all (and modify any of) your manually uploaded activities for this event. You will need your bib number and the email address that you used for registration in order to access the upload tool.

  • Where do I find my Bib number?

    1. Login to your UltraSignup account to find your bib number

  • I recently registered but why can’t I get into the manual entry tool?

    1. Be sure to use the same email address that you used to register for the event, and the bib number that was assigned to you. Incorrect combinations will not be allowed to enter access the tool.
    2. There may also be a slight lag time between your registration and when you are fully added to the event and recognized by the manual entry tool. Normally this should take effect within a few hours, and never more than a day.
    3. Even if there is a lag before you can get into the tool, you may still upload results for any day from registration day and beyond once you have gained access to the tool. Contact us if you continue to have trouble beyond 24 hours.

  • I can’t get into the Submit Results tool

    Be sure to use the same email address that you used to register for the event, and the bib number that was assigned to you. Incorrect combinations will not be allowed to access the tool.

    There may also be a slight lag time between your registration and when you are fully added to the event. Normally this should take effect within a few hours, and never more than a day. If you name appears on the leaderboard, you’ve been added.

    Even if there is a lag before you can get into the tool, all your results from after registration will count. Once you gain access you will be able to add results for registration day and beyond. Contact us if you continue to have trouble beyond 24 hours.

  • More About PWR Lab & My Data

  • What is PWR Lab’s free trial & app all about?

    1. PWR Lab is a running analytics company created to help runners avoid training injuries by connecting big data with sport science. The platform helps runners of any level predict risk, prevent injury, and perform optimally.
    2. You’re eligible to redeem a free trial to their platform – no credit card info needed, no obligation, no risk – which begins when you create your account.
    3. There is zero obligation to use the app, purchase anything, or subscribe to continue participating in the challenge. We hope you will find PWR Lab to be a wealth of information and guidance in preparing for, participating in, and remaining healthy beyond this event!

  • What happens when my PWR Lab trial expires if I don’t want to subscribe?

    1. Your free access to most of PWR Lab’s features is expiring, but your participation in the event is not! Your GPS data will continue to automatically upload to the leaderboard, even if you choose not to sign-up for PWR Lab. There’s absolutely no obligation.

      The specifics are included below, and you can always reference PWR Lab’s privacy policy & terms of use
      1. When signing up for PWR Lab, you can authorize a connection between another running data service (eg Garmin Connect) and PWR Lab.
      2. This allows that service to send them activities that you have recorded on your watch/phone and then uploaded. PWR Lab does not actually connect to your watch or track you: your activities are simply pushed through your Garmin Connect, Suunto, Polar, etc. account to the platform.
      3.  This authorization remains intact until you choose to disable it. Your account is not actually deleted at the end of a free trial, just locked. Thus it can continue to send your results to the race leaderboard. 
      4. You can disable the link between PWR Lab and your connected services at any time.
      5. After connecting your service to PWR Lab, a green link/unlink icon will be displayed on your Profile page. To unlink your account at any time, navigate to the Profile page, scroll to the bottom, and select “unlink”.
      6. You can access the Profile page and do this at any time, even if your free trial has expired.

  • Why are all my historical running activities imported when I link a device?

    1. PWR Lab is a running analytics company created to help runners avoid training injuries. The app is designed to import historical running activity, learn your personal baseline, and then give you completely customized training guidance and injury risk forecasting.

      We are extending a free trial of PWR Lab to all our participants, which you’re welcome to use for automated mileage tracking during the event. If you do not wish to redeem your free trial and link a device then no worries at all – there is a manual entry option and none of your data will need to flow through PWR Lab. If you do choose to link your device, we will import your historical activities for the sake of establishing that baseline, and linked services will continue to push us new activities until you decide to deactivate the link.

  • Still Have Questions?

  • Still need some help

    If you still need some questions answered, feel free to reach out to us! Send us an email: [email protected]

  • Start Here: Basics and Essentials

  • Do I need a GPS device to participate?

    No! We have partnered with PWR Lab to provide offer automated tracking through compatible devices OR the ability to manually enter your results and track your progress.

  • What devices & services are compatible for auto-syncing?

    PWR Lab is currently compatible with Garmin, Suunto, Polar, and COROS. Apple Watch is not yet compatible (more info below). We recommend that Suunto users sync to Suunto App rather than Movescount.

    Uploading FIT files, GPX files, screenshots, etc. is not supported in order to get Verified results. Strava is not compatible.

    PRO TIP: If you do not have a supported GPS device, but carry a phone while you run, you can download the free Suunto App and use the app’s GPS activity recorder to sync with PWR Lab.

    What about my Apple Watch?

    Apple Watch is not currently compatible, but PWR Lab is hard at work getting it integrated. In the meantime, it is possible to sign-up for Run Gap, and send Apple Watch data –> Run Gap –> Suunto App or Garmin Connect –> PWR Lab. Not for the faint of heart!

  • What is PWR Lab?

    PWR Lab is a running analytics company that aspires to connect the world of sport. Their Connected Events help bring the running world together, while their Training App helps runners of any level predict risk, prevent injury, and perform optimally. The difference between the two is explained here.

    You’re eligible to redeem a free trial on their Training App – no credit card info needed, no obligation, no risk – which begins when you create your account.

    For more information on PWR Lab check out their FAQ, or YouTube Channel for tutorial videos.

  • Event & Participant Info

  • What email address should I use to sign up for PWR Lab?

    Ideally: use the same email address you used to register for the race. PWR Lab will automatically send your data to your bib number on the leaderboard.

    If you used different email addresses:

    1. Log in to the Event Results & Profile tool using your registration email and bib number
    2. Navigate to Account
    3. Link your PWR Lab account to your bib number (will need PWR Lab email + password)

  • I signed up after the event started, which results can be counted?

    Only activities on or after the date you registered will count. Think about your time of registration as the time you cross the starting line: anything recorded before that cannot be counted, as you were not participating yet!

  • [Official winning criteria. Are there prizes? If so, who is eligible? “Verified” only?]

    [Consider explicitly stating the conditions of winning / earning a prize of some sort. If manual submissions are excluded, document that up front. Also good to outline whatever swag everyone gets by defult]

  • What if my PWR Lab trial expires?

    There is zero obligation to use the Training App, purchase anything, or subscribe in order to continue participating in the event. Your data continues even if your trial expires. We hope you will find PWR Lab to be a wealth of information and guidance in preparing for, participating in, and remaining healthy beyond this event!

  • What does the green Verified badge on the Leaderboard mean?

    The green Verified badge is reserved for participants who have uploaded 100% Verified data through PWR Lab.

    Uploading FIT files, GPX files, screenshots, etc. is not supported in order to get Verified results.

  • Verified (Auto-sync) Results

  • How do I connect a device for auto-sync results?

    You must create a one-time link with PWR Lab’s Training App, and all syncing is automatic after that. You will be guided through the process of linking a compatible device during initial sign-up for a Training App free trial. You can also reference this article for help with linking a device.

  • Why isn’t my activity appearing on the leaderboard after I recorded it?

    Check to make sure that:

    1. You synced your device to the app/service (eg Garmin Connect). PWR Lab does not sync directly to your watch, but receives activity data from services like Garmin & Suunto after you sync to them.
    2. You have waited a few minutes (up to 15) for Garmin/Suunto/etc to send the activity to PWR Lab, and for PWR Lab to process it for the leaderboard after syncing your device. (Suunto users: Movescount is really slow. Use Suunto App)
    3. You have refreshed the leaderboard page to load the newest data
    4. The activity was recorded as a running activity, and not any other type (walking, biking, etc). Changing an activity to running after the fact will not allow the activity to sync.
    5. The activity was recorded after you registered for the event. Think about your time of registration as the time you cross the starting line: anything recorded before that cannot be counted with Verified results.
    6. You did not unlink your device from your PWR Lab account (you can see this on the Profile page, even if your free trial has expired).

    If the missing activity is not explained by the list above, you can go to the Training App’s Profile page to unlink & relink your device, and force activities to import. In rare cases this may be necessary to retrieve missing activities.

  • What activity types will count for auto-sync? Walking, hiking, cardio, steps?

    Only activities recorded specifically as a “running” (or “trail running”) activity will be imported, analyzed, and verified for the leaderboard. If you want to include walks, hikes, steps, or anything else you can either record them as runs, or use the manual upload to account for that mileage.

  • What about treadmill runs?

    When in doubt, you can always upload treadmill results using manual entry, but some watches also support Treadmill modes that are compatible with PWR Lab:

    Many newer GPS watches have the option to “Calibrate Distance” after completing a treadmill run. On a Garmin, record the activity specifically as a treadmill run. After stopping the watch – but before saving the activity – scroll down to “Calibrate and Save”, and enter the total distance displayed on the treadmill.

    If you record the run and save it without calibrating / adjusting the distance, then it is likely to be very inaccurate. Also note that if you run on a treadmill without selecting a specific treadmill mode, then the distance calculated using GPS will be very small (close to 0), because you’re not moving away from the treadmill.

    Note that adjusting the distance in Garmin Connect after you have saved & submitted the activity will not change the data that is sent to PWR Lab or the leaderboard. Resources: Garmin Article, YouTube Video

  • I want to exclude a Verified run that automatically showed up

    If needed, you can manually exclude activities and make sure they don’t count toward the event results. Sign in to the Submit Results tool (get there from the Leaderboard), go to Activities, and choose which to exclude from the list.

  • Honor System Submissions

  • How do I submit (and manage) my results?

    You can find a link to Submit Results at the top of the Leaderboard. Sign in using your registration email address and bib number.

    Note: You cannot submit manual results through the PWR Lab Training App

  • where do I find my bib number?

    Search for your name on the leaderboard to see your bib number

  • Other Misc. Questions & Info

  • What if someone’s results seem completely unrealistic?

    We ask that you keep the most important pieces of this event in mind: Community! All manual submissions are completely on the honor system. Unrealistic results are often honest mistakes, and are often corrected. Quality checks take place when determining winners and finalizing results.

    Filter the Leaderboard to see Verified results in order to eliminate honor system entries, and view only the results that are backed up by GPS data that is verified by PWR Lab.

  • What happens when my PWR Lab trial expires if I don’t want to subscribe?

    If your free access PWR Lab expires, your participation in the event is NOT impacted! Your GPS data will continue to automatically upload to the leaderboard, even if you choose not to subscribe to PWR Lab. There’s absolutely no obligation.

    The specifics are included below, and you can always reference PWR Lab’s privacy policy & terms of use

    1. When signing up for PWR Lab, you can authorize a connection between another running data service (eg Garmin Connect) and PWR Lab.
    2. This allows that service to send activities that you have recorded on your watch/phone and then uploaded. PWR Lab does not actually connect to your watch or track you: your activities are simply pushed through your Garmin Connect, Suunto App, Polar Flow, COROS, etc. account to the platform.
    3. This authorization remains intact until you choose to disable it. Even if your free trial expires, the account can continue sending your results to the race leaderboard.
    4. You can disable the link between PWR Lab and your connected services at any time.
    5. After connecting your service to PWR Lab, a green link/unlink icon will be displayed on your Profile page. To unlink your account at any time, navigate to the Profile page, scroll to the bottom, and select “unlink”.
    6. You can access the Profile page and do this at any time, even if your free trial has expired.

  • Why are all my historical running activities imported when I link a device?

    PWR Lab is a running analytics company created to help runners avoid training injuries. Our Training App is designed to import historical running activity, learn your personal baseline, and then give you completely customized training guidance and injury risk forecasting.

    You’re welcomed to use the Training App for automated mileage tracking during the event. If you do not wish to redeem your free trial and link a device then no worries at all – there is a manual entry option and none of your data will need to flow through PWR Lab. If you do choose to link your device, your historical activities may be imported for the sake of establishing that baseline, and linked services will continue to send new activities until you deactivate the link.