FAQ

TogetheRelay FAQ

How It Works

  • How do automatic/Verified activity results get generated?

    1. Record with a compatible device – cannot use Movescount! Must use Suunto App
    2. Must start & end at the official locations (don’t start early or drive away without stopping)
    3. Have GPS lock at the start and end of race to ensure coordinates are captures
    4. Watch must be one continuous activity, and must be started at start location and ended at end location
    5. Segments have an official distance and elevation: these will be awarded for valid attempts, the time will be taken from the watch or manual upload

  • How do my results get to the leaderboard?

    Once you register for the event there are two options for getting results onto the leaderboard: automatic sync through PWR Lab, or manual entry of your results. You can also mix the two! There is a section dedicated to each in this FAQ

  • Official Rules

  • I signed up after the event started, which results can be counted?

    Whether you are using automatic results or manual entries, only activities on or after the date you registered will count. Think about your time of registration as the time you cross the starting line: anything recorded before that cannot be counted, as you were not participating yet!

  • Sync Results Automatically with PWR Lab

  • Can I manually add activities to my Garmin/etc. and sync those to PWR Lab?

    1. No, activities must be recorded on a GPS device and created with underlying GPS data that is synced to PWR Lab for analysis and verification. The activity must be recorded as a running activity specifically in order to be imported, analyzed, and verified. (See other FAQ question for more specific information about approved activity types)

  • Why isn’t my activity appearing on the leaderboard after I recorded it?

    1. You synced your device to the app/service (eg Garmin Connect). PWR Lab does not sync directly to your watch, but receives activity data from services like Garmin & Suunto after you sync to them.
    2. You have waited a few minutes (up to15) for Garmin/Suunto/etc to send the activity to PWR Lab, and for PWR Lab to process it for the leaderboard after syncing your device.
    3. You have refreshed the leaderboard page to load the newest data
    4. The activity was recorded as a running activity, and not any other type (walking, biking, etc). Changing an activity to running after the fact will not allow the activity to sync.
    5. The activity was recorded after you registered for the event. Think about your time of registration as the time you cross the starting line: anything recorded before that cannot be counted with Verified results.
    6. You did not unlink your device from your PWR Lab account (you can see this on the Profile page, even if your free trial has expired).
    7. [OPEN COURSE] If your activity did not match a valid segment – for example, your GPS data does not have the valid starting point or ending point – then the activity will not be submitted to the leaderboard.

  • Do I need a GPS device to participate?

    No! We have partnered with PWR Lab to provide you with automated tracking through compatible devices (Garmin, Polar and Suunto), but also the ability to manually enter your results and track your progress.

    All awards will be based on GPS tracking only.

    PRO TIP: If you do not have a supported GPS device, but carry a phone while you run, you can download the free Suunto App and use their built in GPS activity recorder to sync with PWR Lab. (Strava is not compatible)

  • What is PWR Lab?

    1. PWR Lab is a running analytics company created to help runners avoid training injuries by connecting big data with sport science. The platform helps runners of any level predict risk, prevent injury, and perform optimally.

      You’re eligible to redeem a free trial on their platform – no credit card info needed, no obligation, no risk – which begins when you create your account.

      For more information on PWR Lab check out their FAQ, or YouTube Channel for tutorial videos.

  • How do I sync a device with PWR Lab?

    1. PWR Lab will guide you through the process of linking a compatible device during initial sign-up. You can also reference this video for help in linking a device.

  • Manually Upload Results

  • How do I manually upload results?

    1. Use the manual upload tool to record any activities for this event. You will need your bib number and the email address that you used for registration in order to access the upload tool.

  • How do I view / edit my manual entries?

    1. Use the manual upload tool to see a list of all (and modify any of) your manually uploaded activities for this event. You will need your bib number and the email address that you used for registration in order to access the upload tool.

  • Where do I find my Bib number?

    1. Login to your UltraSignup account to find your bib number

  • I recently registered but why can’t I get into the manual entry tool?

    1. Be sure to use the same email address that you used to register for the event, and the bib number that was assigned to you. Incorrect combinations will not be allowed to enter access the tool.
    2. There may also be a slight lag time between your registration and when you are fully added to the event and recognized by the manual entry tool. Normally this should take effect within a few hours, and never more than a day.
    3. Even if there is a lag before you can get into the tool, you may still upload results for any day from registration day and beyond once you have gained access to the tool. Contact us if you continue to have trouble beyond 24 hours.

  • More About PWR Lab & My Data

  • What is PWR Lab’s free trial & app all about?

    1. PWR Lab is a running analytics company created to help runners avoid training injuries by connecting big data with sport science. The platform helps runners of any level predict risk, prevent injury, and perform optimally.
    2. You’re eligible to redeem a free trial to their platform – no credit card info needed, no obligation, no risk – which begins when you create your account.
    3. There is zero obligation to use the app, purchase anything, or subscribe to continue participating in the challenge. We hope you will find PWR Lab to be a wealth of information and guidance in preparing for, participating in, and remaining healthy beyond this event!

  • What happens when my PWR Lab trial expires if I don’t want to subscribe?

    1. Your free access to most of PWR Lab’s features is expiring, but your participation in the event is not! Your GPS data will continue to automatically upload to the leaderboard, even if you choose not to sign-up for PWR Lab. There’s absolutely no obligation.

      The specifics are included below, and you can always reference PWR Lab’s privacy policy & terms of use
      1. When signing up for PWR Lab, you can authorize a connection between another running data service (eg Garmin Connect) and PWR Lab.
      2. This allows that service to send them activities that you have recorded on your watch/phone and then uploaded. PWR Lab does not actually connect to your watch or track you: your activities are simply pushed through your Garmin Connect, Suunto, Polar, etc. account to the platform.
      3.  This authorization remains intact until you choose to disable it. Your account is not actually deleted at the end of a free trial, just locked. Thus it can continue to send your results to the race leaderboard. 
      4. You can disable the link between PWR Lab and your connected services at any time.
      5. After connecting your service to PWR Lab, a green link/unlink icon will be displayed on your Profile page. To unlink your account at any time, navigate to the Profile page, scroll to the bottom, and select “unlink”.
      6. You can access the Profile page and do this at any time, even if your free trial has expired.

  • Why are all my historical running activities imported when I link a device?

    1. PWR Lab is a running analytics company created to help runners avoid training injuries. The app is designed to import historical running activity, learn your personal baseline, and then give you completely customized training guidance and injury risk forecasting.

      We are extending a free trial of PWR Lab to all our participants, which you’re welcome to use for automated mileage tracking during the event. If you do not wish to redeem your free trial and link a device then no worries at all – there is a manual entry option and none of your data will need to flow through PWR Lab. If you do choose to link your device, we will import your historical activities for the sake of establishing that baseline, and linked services will continue to push us new activities until you decide to deactivate the link.

  • Still Have Questions?

  • Still need some help

    If you still need some questions answered, feel free to reach out to us! Send us an email: [email protected]